Salesforce Service Cloud

Salesforce Service Cloud

Service & Engage Your Customers Across Every Channel with Service Cloud, the #1 CRM for Service

Service Cloud Best Practices

Make smarter, faster decisions with augmented intelligence

Discover AI Now™ for Service Cloud

Get proven strategies from Bluewolf's experts on implementing Salesforce

How to Implement Service Cloud Successfully

Establishing a customer-first mindset: One of many tips for a great Service Transformation

8 Tip Guide for Salesforce Service Cloud

Customer Experience Success

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Fisher & Paykel
Fisher & Paykel looks to AI for customer experience
"We're seeing automatic chatbots through Facebook coming up, AI live agents... able to respond to 80 percent of enquiries without needing a human. I can see that really taking off in the next five years." —Rudi Khoury, GM of global sales, Fisher & Paykel
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Berkshire Hathaway
Reinventing Travel Insurance with a Custom App Built on Salesforce
Bluewolf built an app that delivers superior customer experience via a cloud-based personal concierge service that's integrated with SMS, social media, and traditional channels, like email and phone.
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Client Story
How to improve brand loyalty with Service Cloud
Fisher & Paykel partnered with Bluewolf to improve its customer experience. Integrating Service Cloud with field service software ClickWorkforce provided the company with a 360° view of its customers' profiles and post-purchase journey.
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Emerging Trends & Best practices
The State of Salesforce
See how the best service professionals are using Salesforce, now.
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Autodesk
Speeding Customer Response Times by 99% with IBM Watson
“With Watson, we’re now resolving automated cases as quickly as the customer can type it in.” —Greg Spratto, VP Operations, Autodesk
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Talk to an Expert
Our Experts Deliver Salesforce Service Cloud Consulting that Aligns Your Business with Your Goals
See how we increased customer service ratings for 800% with Service Cloud system integration to deliver superior customer experiences at Vodafone.
Chatbot Use Cases
  • Patients and clients can schedule appointments in real-time via Facebook Messenger.
  • Resolve customer inquiries and escalate to a live agent for more personalized support with Watson Conversation Services and Watson Virtual Agent.
  • Enable self-service anytime via SMS, and automatically updates contact records with Watson LiveMessage.

Scale your impact with a chatbot, now.

 

Call centers and agents are the backbone and core of customer support. As consumers’ expectations continue to shift, customer service strategies must evolve faster than ever before.

 

Enhance the way you engage with your customers
The key tenets of the best customer and employee experiences from a leader in the Service Industry
Drive innovation while enhancing the experiences of both your customers and agents
Deflect up to 30% of call volume in in your contact center
While the world of chatbots is broad in scope, some chatbots are greater than others. Find out why.
Core attributes of a chatbot that enhance the way you engage with your customers for improved business outcomes

Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.

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