Webcast: The Evolution of Call Centers

Watch now to discover how you can transform customer service with AI.

In today’s digital world customers expect 24/7 omnichannel experiences. To meet this expectation, successful brands are improving customer experiences by leveraging Salesforce Service Cloud and AI.
Watch the webcast to discover how companies are transforming their call centers, with these new technologies, to provide the omnichannel, personalized experiences customers demand.

In this webcast, you’ll learn how:

  • Businesses are using AI and Intelligent apps to empower CX agents.
  • Call centers are evolving from one-to-one CX interactions to one-to-many.
  • Salesforce Service Cloud and AI are creating new, personalized customer experiences by entrusting service agents with data.

Speakers

  • Fredrik Tunvall, Offering Manager, IBM Watson
  • Bob Furniss, Vice President, Global Service Cloud Practice, Bluewolf

In today’s digital world customers expect 24/7 omnichannel experiences. To meet this expectation...

Watch now to explore the future of the call center.