AI Now™ for Telecommunications
Built for high-volume contact centers, AI Now™ for Telecommunications provides omnichannel customer experience to reduce churn, strengthen retention, and increase revenue with higher product penetration.
The AI Now Advantage
- Augmented Customer Intelligence Using IBM Watson APIs
Watson Conversation and Personality Insights enhance customer engagement across multiple channels, including web, chat, mobile and social. Watson surfaces insights for agents to personalize interactions, increase first time call resolution, and reveal cross-sell and upsell opportunities.
- Industry-Specific Functionality, Powered by Vlocity
Vlocity embeds industry-specific functionality, best practices, and processes, such as commercial cataloging and contract lifecycle management, in adherence with TM Forum global CSP standards for compliance and workflows.
- Real-Time Charging and Billing with MATRIXX Digital Commerce Platform
MATRIXX enables always-on customer engagement and instant invoicing for any product or service.
- Mobile First and Omnichannel Experience
Native iOS mobile applications enable CSPs to tailor customer-facing apps, customer service, and sales management, with full offline capabilities anytime, anywhere.