AI Now™ for Insurance
A digital transformation solution built for insurance agencies
AI Now™ for Insurance is a complete digital transformation solution that enables insurance providers to quote faster and more accurately, expedite claims servicing, and deliver actionable insights that create value from every customer interaction. Insurance agencies can leverage AI to drive self service, personalize customer service based on life events, take proactive actions based on real-time customer behavior insights, utilize weather insights to better service policies, and offer brokers insight into their customers’ lifecycles.
The AI Now Advantage
- Built on Vlocity Financial Services platform to suit industry-specific needs.
- Watson Virtual Agent provides 24/7 customer support to increase call deflection, reduce case resolution time, and escalate seamlessly to a live agent when necessary.
- Cognitive capabilities of Watson analyzes unstructured and structured data from within and outside your organization.
- Salesforce Einstein provides recommendations for next best-action based on internal data and insights from Watson Services.
- Use real-time and forecasted weather insights to alert at-risk customers in advance of severe weather events.
- Provide a personalized, relevant and seamless customer experience through a customer’s preferred channels of communication.