AI Now™ for Energy and Utilities

An end-to-end digital transformation to meet customer expectations

 
 

Customers demand service that goes beyond just meter readings, monthly billing, and service interruption calls. For Energy Service Providers (ESPs) to deliver more value they need a more flexible platform than what on-premise business support systems can offer. Now, ESPs of all sizes can transition onto the cloud with ease and speed. Bluewolf AI Now™ for Energy and Utilities is an industry-specific solution to provide the personalized, value-based experience customers demand across all channels, reduce churn, strengthen retention, and increase revenue with personalized upsell and cross-selling offers, while reducing costs.

The AI Now Advantage

– Vlocity Platform provides functionality and process flows designed for the energy industry
– Salesforce Service Cloud CRM enables 360º customer view
– Augmented Intelligence (AI) capabilities of Salesforce Einstein
– >Cognitive capabilities of Watson Virtual Agent and Watson Discovery Services
– Full integration to enable fast, secure data exchange between cloud-based and on-premise platforms
– Weather insights to enable proactive service alerts to customers in advance of service outages and interruptions

Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.