Field Service Transformation

Field Service Transformation

Transform Customer Experience with Connected Field Service

Discover field service solutions at every touchpoint

Deliver personalized service and capture case details with accuracy.

Service Agents

Schedule and dispatch your mobile representatives with confidence and ease.

Dispatchers

Gather accurate, relevant customer insights, no matter where your next appointment is.

Mobile Employees

Build a 360º View of the Customer

From Contact Center to the Field
Customer Insights Drive Service
In today’s technology-driven landscape, customers expect service beyond the contact center. Regardless of what channel they go through for support, customers are looking for a consistent, transparent, and personalized response.
Field Service Transformation
Deliver Exceptional Experiences
Streamline operations and connect agents, dispatchers, and mobile employees all together on one platform for a connected customer experience.

Customer Success Stories

Read the Full Story
IBM
How IBM Runs Salesforce
Learn how IBM provides speed and ease to its global customer support across 170 countries.
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Fisher & Paykel
Building a Seamless Experience at Every Touchpoint
Learn how Fisher & Paykel reimagined their maintenance and repair service to increase customer satisfaction by 20%.
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Stanley Black and Decker
Unlocking Customer Data between Sales and Service
See how Stanley saves agent hours with a single unified platform across sales and service teams.
Read the Full Story
KONE
Predicting Maintenance with AI
By linking real-time data to predictive maintenance, KONE can anticipate service requests more quickly, reduce down-time, and be proactive with customer needs.
Blog
Read how service organizations are transforming to keep up as businesses become more customer-centric.
Blog
Dive deeper into why employee experience should be the focus point of every contact center transformation.
eGuide
Learn how AI in the contact center is redefining the agent and customer experience.
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Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.

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