Telecommunications, Media, and Entertainment

Telecommunications, Media, and Entertainment

Deliver omnichannel, personalized customer experiences

Highlights

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Best of Dreamforce
Telecommunications and Media Keynote: Trailblazing a Data-Driven Digital Transformation
Telecommunications and media companies are at a higher risk of disruption than ever before. The best companies are delivering the experiences customers demand.
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Best of Dreamforce
Salesforce Lightning Simplified: Tips for a Successful Migration
T-Mobile transitioned to Lightning and shared best practices on how to make the move, now.
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T-Mobile
Simplifying Sales with Salesforce Lightning
By integrating custom Lightning components, T-Mobile’s sales ordering process is now 93% faster and saves Sales reps an average of 7 hours a week.
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Vodafone
Dialing Into Customer Sentiments With Social Customer Service
A multichannel strategy with Salesforce Marketing and Service Clouds doubled the number of customers using self-service, as well as the number of positive customer care ratings.
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Spirent Communications
“During the week of go-live, Bluewolf’s entire company – from the very top of the chain of command – stepped up to ensure we met our deadlines and had a successful launch. We plan to continue working with Bluewolf."
- Brian Walkey, Global Head of Sales and Marketing Operations
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Politico
Automating Quoting with Salesforce CPQ
With Salesforce CPQ, Politico’s subscription sales saw a 17% increase in average revenue contribution and a 46% increase in subscription sales.
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As an IBM Company and Salesforce’s longest-standing partner, Bluewolf has the expertise and global resources for every step of your Salesforce journey–from initial implementation to ongoing innovation.

 

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EMERGING TRENDS

Customers expect their Communications Service Providers (CSPs) to deliver consistent, personalized service and experiences across all channels. With Bluewolf, CSPs have an omnichannel strategy to reduce churn, strengthen retention, and increase revenue with higher product penetration.

EMERGING TRENDS

Customers expect their Communications Service Providers

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