Dreamforce with Bluewolf

San Francisco, CA November 6–9, 2017

What Your Colleagues Are Viewing

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HIGHLIGHTS

Good to great bots: how to build effective intelligent apps

Learn the seven characteristics that define an effective chatbot. We'll cut through the chatter and define an actionable path to building AI-powered chatbots inside your organization.
1:00 p.m. — 1:40 p.m.
SESSION

Women Innovators Network reception

Join us at our 10th annual Women Innovators Network reception featuring keynote speaker, Sylvia Aceverdo, CEO of Girl Scouts of USA, to celebrate women who lead by example.
3:30 p.m. — 6:30 p.m.
RECEPTION

Indulge your senses at the Bluewolf Social Club

Immerse yourself in interactive art, elevating music and inventive cocktails at the ultimate Dreamforce party, the Bluewolf Social Club.
7:00 p.m. — 10:00 p.m.
RECEPTION

Designing a data strategy for your marketing strategy

Marketers have the dual responsibility of proving ROI and designing multichannel campaigns that generate demand–data is the key to doing both. Learn how to develop a data strategy that reinforces your marketing strategy.
8:30 a.m. — 9:10 a.m.
SESSION

Digital service transformation at Telus

Canadian telecom Telus attracts customers for life with its unparalleled digital service experience built on Vlocity and Salesforce Service Cloud. Walk through their transformational journey and learn how to start your own.
9:00 a.m. — 9:40 a.m.
SESSION

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Good to great bots: how to build effective intelligent apps

Learn the seven characteristics that define an effective chatbot. We'll cut through the chatter and define an actionable path to building AI-powered chatbots inside your organization.
1:00 p.m. — 1:40 p.m.
SESSION

Designing a data strategy for your marketing strategy

Marketers have the dual responsibility of proving ROI and designing multichannel campaigns that generate demand–data is the key to doing both. Learn how to develop a data strategy that reinforces your marketing strategy.
8:30 a.m. — 9:10 a.m.
SESSION

Digital service transformation at Telus

Canadian telecom Telus attracts customers for life with its unparalleled digital service experience built on Vlocity and Salesforce Service Cloud. Walk through their transformational journey and learn how to start your own.
9:00 a.m. — 9:40 a.m.
SESSION

Weather-based decision making for sales and service

Every business is impacted by weather. Learn how to enrich your customer and employee experiences across Salesforce Clouds and products with weather data for Salesforce and IBM Watson.
10:00 a.m. — 10:40 a.m.
SESSION

Travel, transportation, and hospitality executive luncheon

Bluewolf and The Weather Company invite you to gather with industry luminaries working at the cutting edge to share winning digital strategies.
12:00 p.m. — 1:00 p.m.
LUNCH
Monday
6

Health and life sciences, meet IBM Watson

Transform your approach to managing risk and compliance. See how at Watson West, the interactive, cutting edge home of Watson on the West Coast.
INVITATION ONLY

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Women Innovators Network reception

Join us at our 10th annual Women Innovators Network reception featuring keynote speaker, Sylvia Aceverdo, CEO of Girl Scouts of USA, to celebrate women who lead by example.
3:30 p.m. — 6:30 p.m.
RECEPTION

The AI mindset: how to design your future workforce

Join Bluewolf CEO Eric Berridge to learn key strategies for designing your workforce around a culture that embraces the workforce of the future with AI. This session books in advance every year.
2:00 p.m. — 3:00 p.m.
SESSION

Salesforce Lightning simplified

Lightning is the only way customers can access Einstein. See how T-Mobile moved to Lightning and streamlined their sales process.
12:00 p.m. — 12:40 p.m.
SESSION

Customer service re-envisioned in the digital era

See inside the largest Service Cloud implementation in Salesforce’s history, including 7,000 licenses, Lightning, and IBM Watson.
8:30 a.m. — 9:10 a.m.
SESSION

Insight selling with AI and Sales Cloud

See how New York-based asset manager WisdomTree uses IBM Watson and Salesforce Einstein to instantly target, reach, and present the best offers to clients.
11:00 a.m. — 11:40 a.m.
SESSION

Community cloud roadmap and vision

Hear from Volvo's CIO Mark Gaynor on how Volvo is transforming into a luxury brand on the Salesforce platform using Salesforce Community Cloud.
10:30 a.m. — 11:10 a.m.
SESSION

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Indulge your senses at the Bluewolf Social Club

Immerse yourself in interactive art, elevating music and inventive cocktails at the ultimate Dreamforce party, the Bluewolf Social Club.
7:00 p.m. — 10:00 p.m.
RECEPTION

I installed my app, what’s next?

Learn how to facilitate and troubleshoot your app, keep users happy, and how to pay it forward in the Salesforce ecosystem.
9:30 a.m. — 10:10 a.m.
SESSION

IBM and Salesforce: the AI partnership for your business

Make smarter decisions, faster. Learn how to bring Watson, Einstein and weather data together to deliver the experiences your customers demand.
10:00 a.m. — 11:00 a.m.
SESSION

How connecting sales and service works better

Learn how Australia’s federal postal service, Australia Post, delivers personalized customer experience with a 93% faster workflow.
11:30 a.m. — 12:10 p.m.
SESSION

Designing an innovation roadmap

Join Bluewolf’s Director of Customer Experience and walk through our proven five-step strategy for developing a data-driven, human-centered Salesforce innovation roadmap.
11:30 a.m. — 12:10 p.m.
SESSION

The State of Salesforce: insights for a return on intelligence

Uncover winning strategies in AI, analytics, and transformation initiatives to achieve a return on intelligence with the researchers behind the report.
2:00 p.m. — 2:40 p.m.
SESSION

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OAuth with Salesforce demystified

Dive deep into OAuth and see demos on: Authentication(Identity) vs. Authorization(Access), OAuth in Salesforce, OAuth flows, and more.
9:00 a.m. — 9:40 a.m.
SESSION

Your Hand-Picked Industry Agenda

Monday

Breakfast for attendees coming from outside the U.S.

San Francisco Marriott Marquis Hotel
8:00 a.m.—9:30 a.m.

Invitation only

Health and life sciences, meet IBM Watson

2:30 p.m.—4:30 p.m.

Invitation only

Tuesday

Health innovation executive breakfast

8:00 a.m.—9:30 a.m.

Invitation only

Automotive roundtable

Invitation only

New automotive digital technologies—the upcoming customer-centric business transformation revolution

11:00 a.m.—12:15 p.m.

Invitation only

Travel, transportation, and hospitality: meet IBM Watson

Invitation only

The State of Salesforce release party

5:00 p.m.—8:00 p.m.

Invitation only

Financial services and health and life sciences cooking event

6:00 p.m.—9:00 p.m.

Invitation only

Wednesday

Telecommunications roundtable: reimagining customer service

11:00 a.m.—12:15 p.m.

Invitation only

Theater session: transforming mobile work on Salesforce with IBM MobileFirst for iOS

Industry campground theater
12:30 p.m.—1:00 p.m.

Telecommunications: meet IBM Watson

2:00 p.m.—4:00 p.m.

Invitation only

Manufacturing and Industrial, meet IBM Watson

Invitation only

Financial services roundtable

Invitation only

The impact of cognitive AI in healthcare

Invitation only

Reimagining customer service

Invitation only

FinServ, meet IBM Watson

Invitation only

HLS roundtable: smarter, better, faster, stronger: cognitive AI in healthcare

11:00 a.m.—12:15 p.m.

Invitation only

Driving digital transformation with AI in insurance and banking

3:30 p.m.—4:45 p.m.

Invitation only

Thursday

Relax in our Pocket Park

10:00 a.m.—2:00 p.m.

Customer success expo open

10:00 a.m.—2:00 p.m.

Theater session: insight selling with AI and Sales Cloud

InterContinental HLS / FS Theater
11:00 a.m.—11:20 a.m.

RSVP

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