T-Mobile

When Less Does More: Reducing 120 Clicks to 8

Bluewolf helped make every interaction streamlined and efficient.

Bob Bird, Senior Manager, Salesforce Operations

Hear more about the business impact.

Why is simpler better?

Insight

To cater to an increasingly connected customer, T-Mobile’s B2B sales team wanted a simpler and faster global sales ordering process to create quotes for customer orders with automation on a global scale.

Idea

Working with the Bluewolf Beyond™ team, T-Mobile transitioned to Salesforce Lightning and streamlined its entire sales process–Configure Price Quote (CPQ), Contract Lifecycle Management (CLM), and Billing. Subsequently, T-Mobile connected its front office with its back office.

Impact

T-Mobile’s new Quote-to-Cash system provides full visibility–from the moment there’s a sales or renewal opportunity to revenue recognition. T-Mobile’s sales reps can now create orders, receive approvals, and close deals on the spot with iPad apps, complete new deals and renewals in less time, and automatically generate quotes for new opportunities. With Sales connected to operations, legal, and finance, T-Mobile sales process went from 120 clicks down to just 8, and employees can deliver the buying experience business customers demand. 

93%

fewer clicks in the sales process

7

hours saved a week for sales reps

85%

faster renewals process

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