Berkshire Hathaway

How Berkshire Hathaway Pays Insurance Claims in Under 5 Minutes

With Bluewolf's help, we can deliver a cutting-edge mobile experience for our customers.

Josh Jandrain, Vice President of IT

Insight

Berkshire Hathaway Travel Protection (BHTP) wants to provide a first-class experience no matter where its customers are seated, personalizing travel protection with an omnichannel customer experience that’s always ready for takeoff.

Idea

Working with Bluewolf to build AirCare, a policy administration system and concierge customer service mobile app on the Salesforce1 platform, BHTP could have a real-time system of record that updates and unifies customer data across the entire customer lifecycle–from policy conception through claims payment processing.

Impact

With AirCare, BHTP can automatically rebook a missed connection, help replace lost luggage quickly, monitor delays in real-time, and even save travelers a seat in the VIP Lounge–all via text, email, Facebook, and Twitter. Agents have instant access to customer account record information to deliver a consistent experience across the channel of their customer’s choice. For customers, their claims are processed in just three to five minutes, with funds transferred directly to their bank account.

Want to learn how you can transform your service organization?