When Less Does More: Reducing 120 Clicks to 8

93%

fewer clicks in the sales process

7

hours saved a week for sales reps

85%

faster renewals process

“Bluewolf helped make every interaction streamlined and efficient.”
Bob Bird, Senior Manager, Salesforce Operations

Insight.

As the “Uncarrier,” T-Mobile aspires to change wireless for good–providing the connectivity and services that matter to their customers and the world.

Salesforce is seen as essential to T-Mobile’s ability to create a competitive advantage.

Since 2010, Bluewolf has been T-Mobile’s strategic Salesforce consulting partner helping them deploy and optimize Salesforce cross-cloud (Sales Cloud, Pardot, Marketing Cloud, and Service Cloud).

Now that Bluewolf has joined forces with IBM, T-Mobile continues to take advantage of the greater depth and breadth of capabilities to create extraordinary customer moments and digital experiences.

Idea.

Working with Bluewolf, T-Mobile has embarked on a number of Salesforce initiatives aimed at empowering employees. Recent transitions to Salesforce Sales Cloud Lightning and Field Service Lightning have streamlined sales and services processes within T-Mobile for Business, and across more than 5,000 retail stores nationwide.

T-Mobile has created a “complete office” solution on Salesforce, including credit processing workflow, end-to-end configure, price, quote functionality, and contract lifecycle management. More recently, Bluewolf is supporting a migration to Vlocity’s industry cloud for innovation and to accelerate ongoing platform growth.

In addition, we are using Einstein Analytics to help guide sales reps to high-probability accounts and opportunities while flagging at-risk accounts. Coming next, T-Mobile is realizing the partnership between IBM and Apple, creating a Salesforce sales productivity mobile solution.

Impact.

T-Mobile has continually leveraged emerging features across Salesforce Clouds and products to deliver innovation to its employees and customers.

T-Mobile’s sales reps can now create orders, receive approvals, and close deals on the spot. With Sales connected to Operations, Legal, and Finance, the T-Mobile sales process went from 120 clicks down to just eight, and sellers are now freed up to spend more time interacting with their customers.

The Lightning solution has dramatically changed the retail store experience as well, giving customers the ability to make insight-driven appointments on their mobile devices which incorporate store wait-times, availability of specialists, and even an option to virtually stand in line. Einstein Analytics paired with mobile enablement is giving T-Mobile insights into their business that have been unprecedented in the past.


Talk to a Bluewolf expert

Want to learn how you can transform your service organization?

Contact Us


News Corp Australia

Simplifying Sales and Service Workflows With Salesforce Lightning

Australia Associated Press

Closing Deals Faster with Salesforce CPQ

Open Universities Australia

Reducing Onboarding From Months to Weeks

Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.

Get The Best of Dreamforce