Smarter Contact Center for Healthcare and Life Sciences

Smarter Contact Center for Healthcare and Life Sciences

Building a New Contact Center for Healthcare and Life Sciences

Healthcare providers are looking to solve for interoperability and using connected data to achieve better patient outcomes.

Healthcare Provider

Rising customer experience expectations are leading companies to develop a personalized approach to service and offer more self-service options.

Healthcare Payer

Challenged to improve access, education, and affordability for its consumers, Life Science companies are building a unified digital platform to service providers and patients alike.

Life Sciences

Reinventing the Patient Experience

Industry Insight
Driving Patient and Agent Satisfaction
Clients expect a personalized approach to their healthcare. Hindered by disparate systems, companies are being challenged to create a personalized, omni-channel experience that puts the patient experience at the center of every operation.
Smarter Contact Center
Deliver Exceptional Patient Experiences
Our solution solves for interoperability and customer experience within in the contact center by giving companies a 360º patient view, an omni-channel experience, and personalized patient engagement.

Customer Stories

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Linet
Connecting Business Teams Worldwide
Read how Linet, a hospital bed and equipment manufacturer, built a shared platform across its global teams for increased visibility and performance.
Read the Full Story
IBM
How IBM Runs Salesforce
Learn how IBM provides speed and ease to its global customer support across 170 countries.
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Autodesk
Scaling Customer Support With A Virtual Agent
Read how Autodesk cut customer response times by 99%.
Learn More
NJ Dept of Labor and Workforce Development
Cutting Processing Time through Automation
Learn how NJ DOL implemented Service Cloud to deliver an improved digital and connected experience for its citizens.
eGuide
Before your contact center is ready to use AI, find out the necessary steps to get the most value out of AI.
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Get your agents the information they need to resolve customer cases quickly and efficiently from within Salesforce Service Cloud.
Blog
Consider our best practices across people, process, and technology.
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