Smarter Contact Center

Smarter Contact Center

Deliver a personalized experience to every customer

An AI-Powered Contact Center

To engage with customers across multiple channels

A Connected Approach

Agents can manage customer information from a single platform

Built on Service Cloud

IBM Watson and Salesforce Einstein work together to bring insights to customer interactions

Supported by AI

Are you AI Ready?

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AI Readiness eGuide for Contact Centers
Before your company can benefit from using AI, it first needs to be ready for it. In this eGuide, we will walk you through the necessary steps to build your business's path to AI.
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A Smarter Contact Center for Employee and Customer Experience
Learn how AI in the contact center is redefining the agent and customer experience.

Customer Success Stories

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IBM
How IBM Runs Salesforce
Learn how IBM provides speed and ease to its global customer support across 170 countries.
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Open Universities Australia
Create an End-to-End Experience for Students
See how OUA reduced onboarding time from months to weeks.
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Autodesk
Scaling Customer Support With A Virtual Agent
Read how Autodesk cut customer response times by 99%.
Read the Full Story
Domain Group
Helping Real Estate Agents Close More Deals
By transitioning to Salesforce Service Cloud, Domain Group is now able to onboard agents easily and resolve customer cases more efficiently.
Read More
Fisher & Paykel
Building a Seamless Experience at Every Touchpoint
Learn how Fisher & Paykel reimagined their maintenance and repair service to increase customer satisfaction by 20%.
Blog
Read our top insights on how chatbots are fostering customer loyalty across sales, service, and marketing.
Blog
Get your agents the information they need to resolve customer cases quickly and efficiently from within Salesforce Service Cloud.
Blog
Consider our best practices across people, process, and technology.
Industry
Product life cycles are shorter than ever before, making it increasingly important that electronics companies understand customers' needs and expectations.
Industry
Build trust with clients faster than ever before. Customers expect financial services to provide guidance to help achieve their personal and professional goals.
Industry
Improve patient outcomes, ensure health record data security, and reduce costs with Service Cloud solutions.
Solution
Learn how we connect the contact center to the field.
Blog
Dive deeper into why employee experience should be the focus point of every contact center transformation.
Blog
Read how service organizations are transforming to keep up as businesses become more customer-centric.
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Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.

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