Smarter Contact Center

Smarter Contact Center

Deliver a personalized experience to every customer

An AI-Powered Contact Center

A Connected Approach

To engage with customers across multiple channels

Built on Service Cloud

Agents can manage customer information from a single platform

Supported by AI

IBM Watson and Salesforce Einstein work together to bring insights to each customer interaction

Are you AI Ready?

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AI Readiness eGuide for Contact Centers
Before your company can benefit from using AI, it first needs to be ready for it. In this eGuide, we will walk you through the necessary steps to build your business's path to AI.
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The Smarter Contact Center for Customer and Employee Experience eGuide
Customer service not only needs to be easier and faster but also smarter. Get the eGuide to learn how a smarter contact center can benefit both your agents and customers.

Customer Success Stories

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How IBM Runs Salesforce
Learn how IBM provides speed and ease to its global customer support across 170 countries.
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Open Universities Australia
Create an End-to-End Experience for Students
See how OUA reduced onboarding time from months to weeks.
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Scaling Customer Support With A Virtual Agent
Read how Autodesk cut customer response times by 99%.
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Domain Group
Helping Real Estate Agents Close More Deals
By transitioning to Salesforce Service Cloud, Domain Group is now able to onboard agents easily and resolve customer cases more efficiently.
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Fisher & Paykel
Building a Seamless Experience at Every Touchpoint
Learn how Fisher & Paykel reimagined their maintenance and repair service to increase customer satisfaction by 20%.
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