Webcast: Transforming Customer Service

Hear the full story behind one of the largest Service Cloud implementations in Salesforce history.

IBM is making the switch from its 50 year old back-end service systems to a platform designed with the future in mind. Join Tobi Demuren, Marketing Manager, EMEA at Bluewolf and Andrew Hart, Head of Architecture, EMEA at Bluewolf as they share the key steps of a successful Salesforce implementation.
In this webcast you’ll learn:

  • How CRM in the cloud is evolving customer experience.
  • How IBM is transforming customer service with AI technology
  • Key steps to a successful Salesforce implementation.

Speakers:

  • Tobi Demuren, EMEA Marketing Manager, Bluewolf
  • Andrew Hart, Salesforce CTA - Head Of Architecture (Europe), Bluewolf

IBM is making the switch from its 50 year old back-end service systems to a platform designed...

Transform Your Customer Service