Customer Service is a new corporate battleground. Providing outstanding service is mission critical to building loyal customers and a long lasting brand. The cornerstone of every company’s service strategy remains the telephone, and the customer service agent.
Cloud technologies have enabled the seamless integration between telephony and CRM, providing an opportunity to not only stand out to customers, but also make service agents more productive and save on capital expenditures.
In this white paper, we will outline the business benefits of migrating and integrating your telephony and CRM, provide real-world examples of customers achieving strong results, and highlight key considerations when making the move, including the need for agility and what to consider when researching CTI solutions.
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Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.