June 29, 2017
Redefined consulting approach drives digital transformation, AI, and customer experience for Japanese companies of all sizes
TOKYO, JAPAN – 2017 June 30: IBM Japan (NYSE: IBM) IBM and global consulting agency Bluewolf, an IBM Company, today announced the launch of a new practice to drive digital transformation and customer experience locally with Salesforce, the #1 CRM company in the world. Based in Tokyo, the dedicated Salesforce practice will leverage Bluewolf’s deep expertise, strategy, and delivery capabilities in Salesforce, combined with IBM’s leadership in cognitive computing and design-thinking, to help clients–of any industry–connect customer experience to value.
Gartner predicts that in 2018, total public cloud services spending in the Asia-Pacific and Japan (APJ) region will rise to $11.5 billion. Salesforce has increased its foothold into this maturing market, as APJ was its fastest-growing region in Q4 of FY17, growing at 30 percent in constant currency. The increasing market demand for Salesforce demonstrates an equally compelling need for Bluewolf; as one of the platform's longest-standing Global Strategic Consulting Partners, with the scale and reach of IBM, Bluewolf has the most expertise enabling design-driven transformation on Salesforce across sales, service, marketing, and IT.
IBM and Salesforce recently announced a global strategic partnership to deliver a new level of intelligent customer engagement and rapidly deploy the combined IBM Watson and Salesforce Einstein capabilities through Bluewolf.
The Bluewolf Japan Salesforce practice strengthens that commitment with a redefined consulting approach that fosters co-collaboration between customers and industry experts. The practice brings specialized Salesforce Einstein and IBM Watson resources, data scientists, business process and integration leaders, and global delivery that prioritizes customer experience at the core of every engagement, and enables quick innovation and full support of clients’ Salesforce journeys.
Bluewolf has delivered more than 10,000 successful Salesforce projects, globally and throughout Asia-Pacific, for companies including Australian Associated Press, GM, Stanley Black & Decker, and Vodafone Hutchison Australia.