How to Embrace Omni Channel Customer Service

64% of companies will have 3 or more contact channels integrated with Service Cloud by 2016. 

But will the customer experience across those channels be consistent? 

Salesforce Service Cloud has made it significantly easier for many companies to integrate channels into a single system. Leading service teams are using this opportunity to ensure that no matter how many different channels a customer uses they have a complete view of that customer’s activity.

Learn why and how leading service teams are:

  • Embracing omni-channel service strategies
  • Taking steps to implement an omni-channel strategy

You will hear from two different customer service experts with decades of experience during this recorded webcast.

Paul Turner, VP Customer Adoption, NewVoiceMedia

Paul Turner
VP, Customer Adoption

 

 

 

bob furniss

Bob Furniss
Director, Service Cloud Practice


Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.