Dreamforce ‘19 Rewind: Scale Your Innovation with These Powerful Session Recaps

Dreamforce 2019 was a whirlwind of activity and learning. Bluewolf, IBM, and our amazing customers enjoyed sharing our stories, best practices, and hard-won insights with you. In case you missed any of our sessions -- or want to watch them again or share with your teams -- here are the summaries and recording links:

  • Experience In Everything: The Future of Business Design
    Only 8% of customers agree companies are delivering a super experience. Could your customer and employee experience strategy be the most important investment you can make in today’s competitive business climate? Leaders from Frito-Lay and United Way show how they are scaling their enterprise experience and workflow strategy with Salesforce to disrupt competition and drive market share. Watch Now
     
  • Reinventing B2B Commerce and Field Service with Frito-Lay
    Frito-Lay is transforming its business from the inside-out with employee experience at the center. Hear how Frito-Lay transformed its buy and deliver a model for 25,000 field employees and over 60,000 customers. Learn how these new systems drive greater efficiency, transparency, and self-service capability for thousands of locations. Watch Now   
     
  • Fixing Frankenstein: How To Rearchitect and Rationalize Your Platform
    If you’ve been using Salesforce for a while, you may feel like you created a monster. Sharing concrete examples and strategies from leading companies, you’ll learn how to take stock, undo, and restructure unintentional customizations and complicated org implementations to scale and innovate. Watch Now 
     
  • Chapter 2: How IBM Continues to Innovate on Salesforce
    Two years ago, IBM implemented one of the largest Service Cloud deployments within its own contact center. In this session, we’ll share what’s happened since, including implementations of Field Service Lightning, and how Watson AI and Einstein Next Best Action work together in one of the largest customer support systems globally. Watch Now 
     
  • The State of Salesforce 2020 Session
    Bluewolf’s 8th-annual The State of Salesforce report covers best practices across Salesforce's diverse product suite. Learn about emerging technologies, key investment needs, and how to maximize the value from your Salesforce investment. Watch Now or Download the report.
     
  • Mulesoft API Transformation Program Powers SunTrust Open Banking for All
    IBM and SunTrust opened up their banking environment using Salesforce and Mulesoft to successfully migrate 140+ services and 200+ APIs. Mulesoft enabled SunTrust to launch innovative new services, meet Open Banking goals, and optimize Customer Experience. Watch Now 
     
  • NORC at the University of Chicago: Ahead of the Curve with Salesforce & Qualtrics
    One of the oldest independent social research organizations in the United States, the National Opinion Research Center (NORC) needed a data-driven platform to manage a complex, multi-year study. Hear how research organizations serving federal agencies invest in cross-cloud Salesforce implementations to integrate data collection and management and replace existing systems. Watch Now 
     
  • Reducing Cost-of-Ownership with a True 360 View of Customers Across Brands
    AmerisourceBergen prioritizes seamless customer experience across multiple brands with strategies that drive performance and scale. Learn how they partnered with Bluewolf and IBM on a cross-platform program to vertically integrate legacy business units and consolidate operations on multiple platforms to a single, integrated solution for ERP, e-commerce, and customer engagement. Watch Now 
     
  • How Telecom Argentina's Innovative Approach is Transforming Customer Experience
    Telecom Argentina has undergone one of the largest telecommunication Salesforce and Vlocity implementations in history. Learn their innovative approach to transform customer experience for 19 million subscribers. See how digitizing sales, commerce and service processes creates a seamless experience to propel TA to become Argentina’s #1 provider of mobile, TV, internet & phone.  Watch Now 
     
  • Forecast for Lightning in the Autodesk Contact Center
    With a shift to software as a service model, Autodesk needed to evolve the support of its subscriber base. This required a shift in strategy to provide support to the company’s large customer base and drove their desire to adopt the Lightning Experience.  Autodesk now delivers a better contact center experience that unifies knowledge, cases, and tools together into one environment, helps service agents support customers faster and drives overall customer satisfaction. Watch Now 
     
  • Radically Transforming CX and EX in the Banking Contact Center
    With the right combination of Salesforce and Watson technologies, CaixaBank built a foundation to support a modernized call center experience with increased efficiency and improved customer and employee satisfaction. Learn how CaixaBank established a complete omnichannel operation, combined virtual and human agents, simplified flows, and increased first-time response rate. Watch Now 

Looking to dive deeper into any of the topics above? Connect with one of our experts


Bluewolf, an IBM Company, is a global consulting agency and proven Salesforce strategic partner that builds digital solutions designed to create results. Now.