AI Now™ for Patient Contact Center
A digital transformation solution for comprehensive patient access
While patients expect anytime, anywhere access to personalized health information and support today, delivering quality patient services means continuous access for patients. Bluewolf’s AI Now™ for Patient Contact Center integrates Salesforce Health Cloud with Watson Health to transform the call center into a self-service platform for patients. With AI Now, healthcare providers can increase first call resolution, improve patient satisfaction, and streamline case management and routing, while empowering patients to explore patient services, learn more about medications, and access knowledge specific to their health conditions through an interactive portal.
The AI Now Advantage
- Self-Service Intelligent Agent/Augmented Intelligence Watson Virtual Agent resolves patient inquiries using knowledge and industry-specific training, with seamless integration to Salesforce Health Cloud.
- Interactive Patient Portal 24/7, mobile access to patient support services, including patient forums.
- Real-Time Knowledge & Case Resolution Watson reviews all knowledge articles to provide agents with the right answer fast.
- Managed Queues Watson analyzes patient data to automatically route patients to the appropriate agent.
- Deep Patient Insights Access predictive insights from patient data to enable smarter, faster decision-making across patient support services and operations.
While patients expect anytime, anywhere access to personalized health information and support ...