Salesforce

For 15+ years, we’ve been experts on Salesforce. We have completed over 9,500 successful Salesforce projects across the globe, from implementations to enhancements via our Bluewolf Beyond managed service. Our technology-driven method ensures our projects are meticulously scoped, thoughtfully executed, and deliver results across the business. International Data Corporation (IDC) named us a worldwide leader in the Salesforce implementation ecosystem, and HfS included us in the “Winner’s Circle” of its 2015 Salesforce Services Blueprint Report. Our annual The State of Salesforce Report provides invaluable benchmark data that allows our clients to get the most out of their investment in Salesforce.

Digital Marketing

For marketers, data is the biggest issue—they don’t have complete or trustworthy data about customers so they can’t deliver relevant content to the right customer at the right time through the right device. Our work with marketers focuses on data. We start with a marketing assessment, analyzing your use of marketing technology and your current processes against best practices. Then we help you select the right marketing automation solution, or work to optimize your existing one. Our deep knowledge of Salesforce makes us the perfect partner to work with your IT and Sales departments to integrate your customer data and set a governance plan for how data moves across your different systems. Once data is trustworthy, we develop marketing programs to help you reach your marketing goals.

Mobile

Mobile is the single largest disruptor across the enterprise. Mobile devices and applications are getting smarter, and capabilities like push, geolocation, and near-field communication are changing how employees and customers interact with brands. It's time for companies to put mobile first. But what does it take? It takes a new approach that puts user experience and design front and center. Our approach starts with Rep Rides. By shadowing your employees using our mobile benchmarking tool, we’re able to identify opportunities for mobile reinvention. We bring these opportunities to life in our Mobile Design Sprint workshops, in which we produce working prototypes within seven days, so you can experience what mobile makes possible now.

Change Management & Learning

According to our annual report, The State of Salesforce, companies are 3X more likely to attribute measurable business outcomes to the use of Salesforce when employees believe that Salesforce makes their jobs easier. To find out exactly what would make their jobs easier, we conduct Rep Rides by shadowing your employees using our mobile benchmarking tool. From our findings, we create comprehensive, actionable reports that make it easy to see which Salesforce processes and system enhancements will have the most positive impact on your users. To ensure your users are prepared for, and will embrace, new functionality, we work with you to create a communications and training plan. We also offer public Salesforce training, so every Salesforce Administrator can keep their skills sharp.

Cloud Integration & Development

Our annual report, The State of Salesforce, shows that 76% of companies that derive business insights from Salesforce data struggle with integration and data quality. Our Cloud Integration and Development practice is the backbone of all our improvement projects because we know that data is the biggest issue. Period.

Analytics

Our Actionable Analytics practice is based on the belief that making data actionable is as important as the insight itself. To help you get the most out of your customer and employee data, we offer a wide range of services, like Business Outcome Strategy workshops, Analytics Maturity Assessments, implementations of data visualization, and exploration tools, like Informatica.

Cloud Governance

According to our annual report, The State of Salesforce, 64% of companies are now releasing new functionality to their Salesforce users at least monthly, up 20% from the previous year. Our clients are able to reach this speed of innovation with our Cloud Governance practice, which focuses on building policies, creating governance boards, and deploying application lifecycle technology to fuel ongoing innovation. Unlike traditional governance practices, ours aligns IT and executive strategies, drives short development cycles, and engages the user.

Quote-to-Cash

Make it easy for salespeople to generate contracts at the right moment, in the field, in front of the customer, and they’ll be able to focus on where they add the most value rather than on administrative tasks. Our Quote-to-Cash projects begin with Rep Rides, where we shadow your reps in the field and use our mobile benchmarking tool to accurately document existing processes and identify areas for redesign. Our Quote-to-Cash projects end with Change Management and Learning activities, so every user understands the new, updated processes and the solutions powering them.