I am based out of New York City. I'm a senior consultant with substantial experience(10 years), in-depth knowledge, and skills in customer relationship management (CRM - sell side). I have practical experience and skills developed from implementing CRM systems in a variety of different business areas (Insurance, Manufacturing, Hospitality, and Financial services). In addition, I have consulting experience with a wide variety of CRM vendors (IBM, Microsoft, salesforce.com, SAP and Selectica) .