The Service Cloud - Social Customer Service in Real Time

In a time in which online comments make or break a brand’s reputation, engaging customers on the social web matters now, more than ever. Enter The Service Cloud – including Service Cloud 3 from Salesforce - a tool that automatically creates CRM cases out of status messages on Facebook, Twitter and other sites for immediate follow-up by customer service agents. Simply amazing!

Here's a peek at how one such technology works with Twitter:

Technologies like the Service Cloud 3 are just one component of the quickly emerging Service Cloud.

“The explosion of social technologies has changed the game for customer service,” explained Alex Dayon, executive vice president of CRM, salesforce.com. “Facebook and Twitter taught consumers to expect social customer service in real time. Service Cloud 3 is the next-generation social contact center that lets companies prioritize and manage a high volume of customer issues over any social channel.”

Step 1: Service Cloud Consulting

Are you evaluating Service Cloud technologies for your organization? Our Service Cloud Consulting process is designed to give you a clear vision of your organization’s Service Cloud implementation requirements, time-lines, and cost – before you begin implementation.

Contact us to learn how Service Cloud Consulting saves valuable time and ensures that you implement the best solution for your specific needs.

Step 2: Service Cloud Implementation

You’ve defined your Service Cloud solution requirements. Now is the time to implement. Our agile implementation framework leverages service cloud implementation best practices and is designed to solve your business problems incrementally, producing tangible results while eliminating project risk.

Contact us to learn how agile Service Cloud implementation methodologies create value over the life of your solution.

Step 3: Service Cloud Managed Services

Congratulations. You’ve implemented a well-conceived Service Cloud solution. How will you sustain your innovation and continue to reap the benefits post go-live? Our simple subscription program is designed to bring agility to your supported, developed, and maintained Service Cloud solution at a fraction of the cost of what you’d expect.

Contact us to learn how Service Cloud Managed Services can sustain your customer service advantage.