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White Papers
Thought Leadership in a PDF.
Your customers are mobile, connected, and social. They are ready to connect with your business in new and powerful ways. See why customer service will be your company's next competitive battleground.
Customer Service is a new corporate battleground. Companies need to provide state of the art customer service in order to compete and in this new market. This white paper discusses the business value and best practices of integrating your companies phone system with a strong central CRM.
As training is imperative for all aspects of career and organizational development, this white paper provides practical training tips for both the individual and the manager.
Many companies implement Salesforce CRM with an enterprise software mindset. Yet, this cloud solution offers so much more flexibility. With an agile approach to your Salesforce CRM implementation, you can roll out the solution in small iterative steps so you don’t shock the organization with massive change.
Are businesses that are early adopters of the social enterprise more likely to be successful? Our thought leadership aims to help businesses across industries define their next innovation: the social enterprise.
Agile Business Transformation is a paradigm shift from the old process engineering approach to consulting projects.
Driving business effectively through the channel can be a challenge for any sized company.
The economic downturn has introduced some new dynamics into the buying process for the Engineering industry, and created a “shift” in the way that successful sales campaigns are conducted.
As Insurance Companies enter a new “dynamic” marketplace where decisions are made on value in addition to cost, insurers are putting resources towards building consumer confidence, driving agent loyalty, and improving business insight and productivity.
This paper will describe why and when companies need an org merge and best practices for ensuring a successful merge instance consolidation.
The rise of SaaS and cloud based business services have in effect killed the dinosaurs of the software consulting industry.
IT departments around the world are reevaluating their platform strategies and looking for innovative ways to create competitive advantages.
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