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A CIO’s Guide to Customer & Employee Engagement in the Cloud

For enterprise CIOs, competitive advantage is no longer tied to infrastructure scale and efficiency. A new driver has risen to the top: customer and employee engagement. Cloud technology has enabled...

The Healthcare Shift From Business To Consumer

  ​ Additional Resources: Get Your Service Team Mobile — Read the Guide To Effective Mobile Business Strategy Capture and Act on Customer’ Social Data — Learn About Social Customer Service...
Case Study

Vodafone Dials Up New Social Service Strategy to Become the Industry Leader

Challenge The Australian telecommunications industry faced major disruption due to rapid smart phone adoption and growth of social media as a channel for customer service and marketing. Vodafone...

Producer360 for Insurance

Do you have a holistic view of your producer network? Do you know what relationships to focus your attention and resources on to yield the best results?  Insurance companies have entered a new...
Success Kit

White Paper: Delivering a Frictionless Customer Experience with Service Cloud

  “Consumers are 2X more likely to share their bad customer service experience than to talk about a positive experience.”                             -2012 Global Customer Service Barometer  ...

How Outcomes, Not Requirements, Drive Engagement

Projects are driven by people’s perspectives and business outcomes, not the other way around. Join Kat Aumrin, one of Bluewolf’s most innovative project leaders, for a webcast on why shifting your...
White Paper

Insurance in the Cloud: A Customer-Focused Approach to Innovation

  73% will invest more in cloud related initiatives in the coming year Discover how insurance companies are capturing more whitespace, increasing customer engagement, and igniting growth with...

Saleforce1 Mobile 5 Things You Need to Know

At Dreamforce 2013, put its development and customer community on notice by launching Salesforce1 and the Salesforce1 Mobile App. Watch the webcast recording featuring Bluewolf's...
White Paper

White Paper: The Financial Services Industry, Delivering Customer Engagement in the Cloud

It costs 6-7 times more to aquire a new customer than retain an existing one. Learn the 3 strategies for increasing wallet-share in the cloud. In the connected-customer era, there’s only one way to...

Tips To Measure & Evolve Your Email Strategy

Email is one of marketers' most valuable channels to drive engagement, brand recognition and trust. How do you ensure that this channel does not get stale for your customers and prospects as well...


Mobile Application Development