Twitter Updates

• Reports show tech skills leading the hiring trends for 2013 http://t.co/bKbhja9mkL
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• RT @bobfurniss: Sharing latest post on why agent Knowledge is a key to customer engagement. #custserv @bluewolf http://t.co/wNf2nONiSo
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• 85% of your business could be lost due to poor #custserv. Get all the stats in the social custserv #infographic http://t.co/WfpIcZmH0H
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