For more than 35 years my career has focused on the customer experience. As a leader of enterprise contact centers - and as a consultant for more than 20 years - I had the opportunity to help companies create service roadmaps, develop transformation strategies, implement CRM applications, and engage more effectively via new digital and social channels. As a member of the National Speakers Association, I've had the opportunity to speak internationally on leadership and the importance of developing a customer-obsessed business culture. I believe that technology is an enabler - but people are the key to success. I have a passion for all things Service-related!
I knew from the beginning that Bluewolf was different.
My success as a leader and consultant is tied directly to my ability to engage customers within the Bluewolf culture of exceptional work. Bluewolf people have deep expertise and an infectious passion to help companies innovate faster to increase overall growth. Our customer's customer is our focus!
Marketing Effectiveness, Customer Care Effectiveness, Adoption/Change Management, Social, Implementation, Strategic Consulting
Consumer Services, Education, Financial Services, Public Sector, Healthcare, Hospitality, Manufacturing, Media, High Tech, Telecommunications, Contact Centers, Non-Profit, Higher-Ed
Being a Dad; Photography; Cinema; Social Media; Ministry work in Honduras