Bluewolf Beyond for Remote DBA tackles complexities and tailors priorities that are specific to your needs. Below are examples of our response protocols and capabilities.

Priority One: Production Database down/unable to function; maximum thresholds unexpectedly exceeded; transactions failing

• Times of Operation: 7 days a week, 24 hours a day
• Response Time: 15 minutes from inquiry; working on issue immediately upon response

Priority Two: Non-production Database or component down/unable to function

• Times of Operation: 5 days a week, 8:00am-6:00pm
• Response Time: 12 hours from inquiry; working on issue immediately upon response

Priority Three: Request for configuration; scheduled maintenance (patch, performance tuning, etc.) intermittent error that does not adversely affect on-going operation

• Times of Operation: 5 days a week, 8:00am-6:00pm
• Response Time: 24 hour response; will begin working on task at agreed upon schedule with client

Priority Four: All other non-critical requests

• Times of Operation: 5 days a week, 8:00am-6:00pm
• Response Time: 5 day response; will begin working on task at agreed upon schedule with client.

The Bluewolf Beyond Ticketing System

Our enhanced Ticketing System improves and expedites communication between you and you’re  DBAs.

The systems benefits you by:

• Streamlining communication
• Cutting down on response times
• Allowing for greater reporting capabilities
• Giving direct access to clients

Bluewolf Beyond for Remote DBA is also fully equipped to use a client's own ticketing system, if already in place.

Emergency Support
For emergency situations, Bluewolf Beyond for Remote DBA access the Bluewolf Off-Hours Emergency Hotline. For off-hours emergencies, this hotline is the lifeline to your DBAs. In a mission-critical crisis, your primary and on-call DBAs can be notified immediately.

To learn more about Bluewolf Beyond for Remote DBA, contact us.