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Bluewolf News
Report: Most Insurance Customers Are Fed Up
CRM Buyer

Cloud, social and mobile technologies "have empowered customers with more information and choices than ever before," and insurance companies "must rethink how they interact with customers by addressing underlying processes and unleashing data from antiquated business systems," remarked Glen Stoffel, EVP of strategic development at Bluewolf.

Streamlining core internal processes, ranging from sales and marketing to underwriting and claims, will let companies unlock siloed data and boost collaboration across departments, Stoffel told CRM Buyer.

 
Bluewolf News
Salesforce Partner Bluewolf: Transforming The People Through Cloud
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On Thursday, Bluewolf launched a new program called AppealsTrak that was born from the insight and experience gained from a New Jersey project. AppealsTrak, certified by Salesforce, packages an end-to-end solution that can be presented to labor offices faced with similar challenges around the country.

Almost two years ago, when the New Jersey Department of Labor and Workforce Development was drowning in a backlog of unemployment appeals, the state agency turned to the cloud.

 
Bluewolf News
AppealsTrak helps agencies streamline UI workflow
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Like most government agencies dealing directly with the public, citizens expect state labor offices and unemployment agencies to deliver the same high-quality service as the private sector.

As a result, states are becoming more proactive in how they administer unemployment insurance (UI), using cloud-based products and services that are increasingly considered flexible and cost-effective solutions for improving workflow processes and maintaining compliance.

 
Bluewolf News
Key skill sets for capturing the booming enterprise mobility market
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IT solution providers need a fairly broad set of skills to tap into the range of enterprise mobility demands. Read up on the skill sets that channel firms are obtaining to bolster their mobility practices.

 
Bluewolf News
Salesforce.com Is Bringing Greater Analytics Functionality To Mobile Devices
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Salesforce.com revealed three new capabilities Wednesday that will extend Wave, the CRM giant's recently released cloud analytics platform, to mobile devices.

The upcoming Wave release, set to go live in March, focuses entirely on mobile innovation with features designed specifically for smartphones that allow users to access, integrate and visualize data generated by Salesforce and partner applications, Stephanie Buscemi, senior vice president of Salesforce analytics cloud, told CRN.

 
Bluewolf News
Bluewolf Announces AppealsTrak, a Salesforce Fullforce Certified Solution for Unemployment Insurance

Bluewolf’s Public Sector Accelerator Bolsters Speed, Visibility, and Compliance for the Unemployment Insurance Appeals Process 

 
Bluewolf News
Bluewolf Achieves Salesforce Fullforce Platform Master Designation

Bluewolf Now Holds All Salesforce Master Certifications, Representing Global Expertise to Deliver Innovative Solutions Across Sales, Service, and Platform  

 
Bluewolf News
Salesforce.com Is Bringing Greater Analytics Functionality To Mobile Devices
CRN Logo

Salesforce.com revealed three new capabilities Wednesday that will extend Wave, the CRM giant's recently released cloud analytics platform, to mobile devices.

The upcoming Wave release, set to go live in March, focuses entirely on mobile innovation with features designed specifically for smartphones that allow users to access, integrate and visualize data generated by Salesforce and partner applications, Stephanie Buscemi, senior vice president of Salesforce analytics cloud, told CRN.

 
Bluewolf News
Salesforce.com's Revamped Partner Program: New Tier Calculations, Training, Annual Fee
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Salesforce.com is revamping its channel program by changing the criteria by which consulting partners qualify for advanced tiers and adding new training levels for specific technologies. The CRM leader is also for the first time implementing an annual program fee it will charge its partners.

Greg Kaplan, chief revenue officer at New York-based Bluewolf, a global Salesforce.com partner, told CRN the program changes represent the kind of innovation Salesforce.com brings to the market.

 
Bluewolf News
Why companies wrestle with the 360-degree customer view
Tech Target Search CRM Logo

Technology has made it possible for companies to collect massive amounts of information about customers -- from location, to social media interactions to buying preferences. Most companies now know they need to have what's known as a 360-degree view of their customers to provide a better, more seamless customer experience. This involves adopting customer experience management best practices to track, oversee and organize every interaction with each customer.

 

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