Bob Furniss
ACCE Insider: The Top 5 Things I Learned at ACCE 2013
call center

Bluewolfer Bob Furniss offers five takeaways from the Annual Call Center Exhibition (ACCE).

 
Bob Furniss
Agent Knowledge is the key to Customer Engagement
customer service and support

With customer engagement set to overtake productivity as the primary driver of growth, every employee must be enabled to own any customer interaction. See what that means for your Customer Service center.

 
Chris Pattie
Media Publishers: Are Your Billing Systems Holding You Back?
digital media billing

Despite the “cutting edge” nature of online advertising, the back office systems used to support and manage digital media billing and business processes remain relatively archaic.

 
Corinne Sklar
Stop Paying Lip Service to Customer Engagement: It’s Time to Become Customer Obsessed
customer obsession

Driving real customer engagement and multi-generation loyalty has less to do with the product you deliver and more with how it gets delivered.

 
Amber O'Neill
Get Mobile Today, Join Us at the Denver Engagement Squared Summit
enterprise mobile app

The power to drive engagement is sitting in your employee's pockets and purses. See how an enterprise mobile strategy can impact your business at the Bluewolf Enagement Squared Summit.

 
Jesse Endo
It’s Mobile Time: Are You Poised to Make a Big Impact on Your Enterprise?
mobile development

With the proliferation of cloud, social, and mobile technologies, customers and companies are only a click away. Enterprises with taking advantage of these trends are doing so with mobile offerings. See what it takes to build a great mobile solution.

 
Eric Berridge
Treating Customers Like Human Beings is a High Tech Endeavor
Customer engagement

The key to happy customers: make everything as easy as possible. By developing infrastructure, processes, and behaviors that facilitate an amazingly personalized customer experience, you’ll stand apart from the competition.

 
Jesse Endo
The End of Portals: The Dawn of Salesforce Communities
Salesforce Communities

Salesforce ditches Portals and launches Communities, offering a new resource for customer engagement.

 
Michelle Parker
The Human Factor: Turning Information into Innovation
human factor

Innovation ain't what it used to be—developing a cool new technology is only half of the battle. Today, innovating means shaping customer behavior and brand sentiment.

 
Cassie Hrushesky
Customer Service Returns to the Healthcare Industry
customer experience

In an area so focused on well-being, it's surprising that the healthcare industry doesn't put a premium on patience experience. All of that is about to change.

 

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