With customer engagement set to overtake productivity as the primary driver of growth, every employee must be enabled to own any customer interaction. See what that means for your Customer Service center.
With the proliferation of cloud, social, and mobile technologies, customers and companies are only a click away. Enterprises with taking advantage of these trends are doing so with mobile offerings. See what it takes to build a great mobile solution.
Nobody owns the customer, but someone always owns the moment. Join fellow industry leaders in Denver, June 5, to discover how to harness the latest in cloud, mobile, and social technologies to engage your employees and your customers.
The key to happy customers: make everything as easy as possible. By developing infrastructure, processes, and behaviors that facilitate an amazingly personalized customer experience, you’ll stand apart from the competition.