Steve Faris
Salesforce1 Lightning: Impact on Mobile UI and Customer Moments
Salesforce1 Lightning

See how Salesforce1 Lightning enhances customer, employee, and partner interactions.

 
Eric Berridge
Drivers of Business Growth: Digital Disruption and Customer Obsession
digital disruption

As the CRM market eclipses the ERP market as the largest enterprise software category, and, more importantly, as CRM morphs into a category that drives customer success, we once again find ourselves on the doorstep of incredible opportunities to engage with customers at levels we could not have imagined. What is behind this rapid growth?

 
Bob Furniss
Revolutionizing Patient Care Through Technologies
healthcare customer service

The consumer experience starts long before they walk into the hospital or doctor's office.

 
Jennifer Igartua
Oracle Marketing Cloud Fall Release — What You Need to Know
Oracle Marketing Cloud Fall Release

Within the next couple of weeks, you’ll be seeing some new Oracle Marketing Cloud updates as part of the Fall ‘14 release. Here's a look at a few of my favorite upcoming features:

 
Brian McCall
Reap Reward from Risk with Bluewolf Beyond Guidance
Bluewolf Beyond

How is fording a river like a business objective? Both may require expert guides.

 
Jonathan Staley
3 Investments Marketers are Making to Personalize the Customer Experience
Customer experience

Read the top three Marketing insights from the State of Salesforce Report 2015. Originally published on salesforce.com.

 
Brock Hubbard
Takeaways From the Financial Services State of Salesforce Report
State of Salesforce: Financial Services Edition

We understand that making the transition from on-premises to cloud-based solutions can be stressful and daunting. Our annual State of Salesforce report, features data gathered in collaboration with the MIT Sloan School of Management, to provide an unbiased and unique perspective into how organizations are deriving value from their Salesforce instance.

 
Shane Sugino
Top Considerations for Higher Education Institutions Using Salesforce
Hgiher Ed Salesforce

During Dreamforce a few weeks ago, I connected with many Salesforce users in the Higher Education sector on all of the possibilities that Salesforce affords.  In particular, Salesforce1 Lightning and Communities Designer are two key tools that will play a significant role in helping Higher Education institutions add more value.

 
Bob Furniss
Unleashing the Customer Voice With Service Cloud
State of Salesforce

Gone are the days companies can afford to think of customer service as a drain on resources and bottleneck to increasing sales. Now the most innovative companies have turned customer service centers into customer engagement hubs with more data and insight on customers than any marketing or sales departments. In today’s digital world, customer service is the command center of the customer voice.

 
Greg Bistany
Salesforce Community Cloud: Key Takeaways From The Winter '15 Release
Salesforce community Cloud

Salesforce Communities has been a hot topic for some time now, but with the timely release of Salesforce’s new Community Cloud as part of the Winter ’15 release cycle, the technology has seen a significant facelift.

What is this new “Community Cloud”?

 

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