Bel Gu
Introducing Bluewolf AppealsTrak for Government Modernization
AppealsTrak

We announced today an exciting Salesforce appeals management solution, AppealsTrak, aimed at helping government agencies streamline their appeals process. I sat down with Dan Osborne, Director of our Public Sector practice, to get his take on what opportunities for innovation this solution affords.

 
Katherine Stewart
Behind the Scenes: Three Campaign Tips for Content Marketers
Kapost Behind the Scenes

Our marketing team is bringing you a new series to shed light upon our behind the scenes activities and processes. We’re committed to fostering engagement and knowledge sharing the marketing community — each month, we’ll be spotlighting a tool, program, or tactic we’re loving at Bluewolf Marketing HQ. In this first episode, we’re bringing you a sneak peek into how we optimized our marquee asset through content management. 

 
Marissa Sitka
Top Conversations from Salesforce Higher Ed Summit
Salesforce Higher Ed Summit

This week, hundreds of professionals in the higher ed space gathered at the University of Miami for one of the most exciting industry conferences. This year’s Salesforce Higher Ed Summit brought together thought leaders to share, learn, and push the possibilities of constituent engagement in the higher ed arena.

Though not an easy task to whittle down all the conversations from the event, we’ve managed to distill three valuable takeaways from the event:

 
Colleen Gearns
Bluewolf Pro Bono Consulting Streamlines Youth Financial Literacy Program
Pack Pro Bono consulting

Cents Ability is a nonprofit dedicated to educating and empowering high school students to achieve their goals through the prudent and informed management of their financial resources. Since 2004, we have done this through teaching free financial literacy workshops to students across the New York City area. All of our classes are taught by trained volunteers, often times professionals in the finance field looking to give back and serve others while using their skill sets.

 
Bel Gu
Bluewolf's Hackathon Showcases Technical Prowess & Winning Solutions
Bluewolf Dev Hackathon

This week, Bluewolf’s first Developer Camp kicked-off, a three day gathering of the top talent of Bluewolf Beyond managed services and Services technical communities to learn, code, hack, and bond. During this intensive collaboration, we hosted our first-ever hackathon which 11 teams provided a deeper dive into four key topics that are integral to our business. 

 
Quentin Lamare
7 Steps Towards An Effective Customer Journey — Part II
Customer Journey

In the first installment of this two part series aimed at helping organizations better engage and satisfy their customers, I outlined four initial steps to gain insight into customer experiences by mapping out the holistic customer journey. By taking inventory of all customer touchpoints and then integrating them into the customer lifecycle, companies are much better equipped to engage personally and relevantly with their customers at any point of the lifecycle.

 
Shane Sugino
3 Expert Tips to Make the Most of Salesforce Higher Ed Summit
Salesforce Higher Ed Summit

Next month, the Salesforce Foundation will be holding their annual Higher Ed Summit, hosted by the University of Miami. The Summit has grown so rapidly in size and scope over the last few years that many now consider it a “mini Dreamforce” — complete with keynote speeches, networking mixers, and a full slate of educational offerings organized around tracks and breakout sessions — focused on driving constituent engagement and innovation in the Higher Education space.

 
Laurent Dupuytout
"Where Is My Suitcase?" Quality Customer Service Prevents Travel Misadventure

Who hasn’t dreamed of going on a trip to ring in the New Year and celebrating the stroke of midnight from the other end of the world? For many years, I've wanted to do it big with a trip to Bali. I’ve heard so much about the magic of the island, and ultimately, the prospect of three weeks at the beach could not be refused.

 
Deandra Tan
Marketo's January Release: What Does It Mean For Your 2015 Marketing Roadmap?

The January release makes significant headway in engaging with audiences on mobile and social.

 
Steve Faris
Which Cloud is Best: Public, Private, or Hybrid?

Hybrid cloud is a term often used by infrastructure as a service (IaaS) vendors, like Microsoft (Azure), VMware (vCloud), and Google (Compute Engine), to describe how a company takes advantage of both private and public cloud capabilities. In this arrangement, private cloud is used to host enterprise applications inside the corporate firewall, while public cloud is used to host enterprise applications on a publicly available platform. So which option is best? 

 

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