Last week, marketers from around the globe gathered at Salesforce Connections in New York to shape the future of digital marketing. Companies in various markets and industries are finding new ways to leverage technology to get closer to their customers.
The days of closing deals from the office several days or weeks after a prospect agrees to a general proposal are over. The modern B2B salesperson is in the field, and the applications that support them need to be, too.
Earlier this month, I had the opportunity to speak at ICMI’s Contact Center Expo and Conference in Orlando. It was an extremely rewarding experience to interact with leaders of contact centers for some of the best brands in the world.
At Bluewolf, we constantly strive to make the customer experience meaningful — oftentimes, that starts with transforming the employee experience. The more engaged employees become, the more value they provide to their customers.